A balanced scorecard based framework for assessing the strategic impacts of ERP systems

نویسندگان

  • Donald R. Chand
  • George Hachey
  • James Hunton
  • Vincent Owhoso
  • Sri Vasudevan
چکیده

Although there is no analytical framework for assessing the organizational benefits of ERP systems, several researchers have indicated that the balanced scorecard (BSC) approach may be an appropriate technique for evaluating the performance of ERP systems. This paper fills this gap in the literature by providing a balanced-scorecard based framework for valuing the strategic contributions of an ERP system. Using a successful SAP implementation by a major international aircraft engine manufacturing and service organization as a case study, this paper illustrates that an ERP system does indeed impacts the business objectives of the firm and derives a new innovative ERP framework for valuing the strategic impacts of ERP systems. The ERP valuation framework, called here an ERP scorecard, integrates the four Kaplan and Norton’s balanced scorecard dimensions with Zuboff’s automate, informate and transformate goals of information systems to provide a practical approach for measuring the contributions and impacts of ERP systems on the strategic goals of the company. # 2005 Published by Elsevier B.V.

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Development of using balance scorecard in universities for having better performance: a fuzzy DEMATEL-Shapley value goal programming approach

Universities have a magnificent role in the sustainable development of their country and international scientific production of their country. Purpose of this paper is expansion of using balance scorecard in universities In order to improve performance of universities in learning and educating. The Balanced Scorecard (BSC) is an extensively adopted performance management framework in a lot of o...

متن کامل

Assessing Value of ERP Systems: A Formative Construct Analysis

ERP systems have the potential to provide value across multiple dimensions: from operational and managerial to strategic. As with any other information technology, the value of ERP systems can be assessed using different metrics. The available methods of ERP value assessment such as financial performance indicators for the organization do not provide multidimensional contribution of ERP systems...

متن کامل

Assessment of ERP/E-Commerce System Implementation Using Balanced Scorecard Approach

The present research develops and illustrates a Balanced Scorecard control framework for the assessment of Enterprise Resource Planning (ERP)/e-commerce system implementation. We apply and follow ERP implementation evaluation framework (Sarker & Lee, 2000) in assessing ERP/e-commerce system implementation with the business process reengineering. An actual case analysis of middle-sized manufactu...

متن کامل

A study of enterprise resource planning (ERP) system performance measurement using the quantitative balanced scorecard approach

Enterprise resource planning (ERP) systems have been used in integrating information and accelerating its distribution across functions and departments with the aim to increase organizations’ operational performance. Thus, it is worth measuring ERP system performance based on its impact to critical performance of an organization: this requires a systematic method that bridges ERP performance me...

متن کامل

Investigating causal linkages and strategic mapping in the balanced scorecard: A case study approach in the banking industry sector

One of the main challenges of strategic management is implementing the strategies. Designing the strategy map in Balanced Scorecard framework to determine the causality between strategic objectives is one of the most important issues in implementing the strategies. In designing the strategy map with intuition and judgment, the link between strategic objectives is not clear and it is not obvious...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

عنوان ژورنال:
  • Computers in Industry

دوره 56  شماره 

صفحات  -

تاریخ انتشار 2005